Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched from our warehouse on Saturday or Sunday.
Free UK Delivery is available on orders over £50 to the UK mainland only excluding the Highland and the projected delivery time for all domestic orders are 10-14 business days, depend on stitching style.
In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, you will be issued with a full refund including the delivery costs.
Signature is required on receipt.
Tracking Your Delivery
You can track your order at any time by clicking the tracking number in the dispatch e-mail which is sent to you.
If you are not available to accept delivery the courier will leave a calling card and/or send a notification via SMS or email to advise that delivery has been attempted (please follow the instructions on the calling card, SMS or email). Please note that the courier may also leave your parcel with a neighbour. If the parcel is not successfully delivered to you within 2 weeks the parcel will be returned to us.
Delivery Areas In The Uk
We deliver to UK mainland, Ireland, Highlands, Channel Islands and all UK Offshore Islands but currently we regret we do not deliver to BFPO and PO Box address
We currently deliver to over 40 Worldwide destinations.
European orders are sent via a standard delivery service and we aim to deliver your order within 18-24 working days for £14.99.
All purchases will be made in pounds Sterling (£) and International credit card providers or banks will determine the exchange rate as required.
All deliveries to the destinations outside the EU are subject to import duties and taxes, which are levied by the importing country at the time of delivery arrival in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.