Term & Condition
By using BegumSaab.com, the user has unconditionally accepted the terms and conditions of use as given here under and/or elsewhere in the site.
All the necessary information on merchandise and services are present in the related sections and also in the “FAQ” section. Customers are requested to refer to the “FAQ” section and the return policy guidelines before order placement.
We, BegumSaab.com in all possibilities shall try to handover the products according to specifications provided by the buyer on the order form.However, the site (in an unconditional discretion) under circumstances beyond control will reserve rights to convey an alternate product and such action shall not be assumed as service of inferior quality.
We, BegumSabb.com in all possibilities shall try to meet the delivery specifications with respect to date and time mentioned by the customer in the order form. However, any shift from the delivery deadline for any reason does not designate the customer to claim compensation from us.Orders are handed over according to web specified product details.
Due to the unique individuality of hand made items there may be slight variations to images shown and BegumSaab.com has the right to change individual components.
All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible.
No order is binding on you or Begumsaab.com until we have accepted it.
Prices & Promotions
We will take all reasonable care to ensure that all details descriptions and prices of products appearing on the begumsaab.com website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published including prices and promotions.
Modifications to the service and prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
Fabrics & Embroidery
Many of our items are hand embroidered and therefore fragile in their usage. From time to time beading may become displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care and are mainly for special occasion wear.
A majority of the fabrics used are 100% Polyester.
A garment may from time to time have variations in patterns due individual dyeing methods.
Please ensure that the first wash is 'Dry Clean' only. Heavy embroidered items can only be Dry Cleaned. More casual items should be washed separately in cold water and thoroughly rinsed. Please note that due to hand dyeing methods used the colours are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the washing instructions given.
All clothing with embossed or rubber prints should be reverse ironed.
Any displacements to sequin beading or embroidery cannot be deemed to be a defect in the garment but is caused by the very nature of the work. In these cases postage cannot be claimed in exchanges or refunds.
It may not be possible to give full instructions on each garment therefore the above is a guideline of washing if in doubt Dry Clean
Outfits may have a smell of paraffin which is due to the process used to dry clean garments after embroidery. This smell with evaporate once the garment has been removed from packing.
Any Product/item can be returned or exchanged if it is incorrect/ incomplete or defective/ damaged within 14 days after delivery.
Begum Saab reserves the right to reject a return request found misusing of our generous returns policy or a product received with missing tags and other components. When returning your item(s), you must ensure the item(s) is/are unused and in the same condition that you received it/them with all tags attached, original packaging and any promotional gift(s) associated with the item(s).
We do not provide a "FREE RETURN" service meaning all charges in regards to returning the goods will be the customers, unless faulty, then we will bear the cost of the return (as per statutory rights). In the unlikely circumstance that you receive a faulty product you will need to contact us before proceeding with the return.
In case of a return where by returning goods you order total after deducting the value of the returned goods is less than £50.00 your free delivery offer shall be negated and £6.99 will be deducted from your refund.
If you would like to exchange you will need to return your items to us within the 14 days. Prior to sending out your exchange items a delivery charge of £6.99 will be applicable, this can be taken over the phone or via bank transfer.
Please note that we do not provide a free returns service.
Stitching Product Refund Policy
For complete Returns & Refunds Policy please click here.
BegumSaab.com will not entertain any claims or exchange requests if the customer has already got the product stitched. BegumSabb.com will not accept exchange for any item that has been washed, dried, damaged etc.
Begum Saab store takes pride in employing the finest couturiers in UK and Pakistan, We have a thorough stitching process where we give the customers the chance to get their outfits stitched on either a standard size (small, medium, large, x-large) or a custom size (for which a measurements form is sent to the customer). Once the outfits are stitched they go through a rigorous quality assurance process after which they are shipped/handed over to the customer. BegumSaab store will not entertain any claims with regards to stitching products since the outfits are stitched as per the instructions of the customers. The customers can check out our detailed terms and conditions for stitching below.
- Any Stitched product will NOT be entertained for exchange or return.
- The stitching would be done according to the picture; however, there could be some variation depending on the actual fabrics included in the product and on the embellishments available in the local market (example laces, ribbon, buttons, tassels, Pearls, etc.). Brands often use custom-designed embellishments on the dresses for model shoots. These are neither supplied with the product nor available in the local market. Hence we try our best to get and use the closest looking embellishment available in the local market.
- There are cases where the stitched suit shown in the catalog image is using extra fabric. Sometimes even up to 2 extra suits. In that case, we try our best to make the most identical design using the single suit you purchased.
- It is a very common practice of Brands to use extra lighting and photo effects during the model shoot. Which results in varying the catalog image from the actual fabric color. In that case, Begum Saab is not responsible for the change. We can only assure the product originality and not the actual color.
- It may not be necessary that the embellishments shown in the image can be exactly applied to the suit. However, we will try to procure the most identical embellishments available in the market which will be of top quality and finishing.
Price and types payment options
We accept all major credit and debit cards. We do not accept Cheques
All prices are inclusive of UK or Irish VAT (as applicable) at the current rates and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.
For your security your billing name and address must match that of the Credit/Debit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Occasionally an item of stock may not be available. Under these circumstances we do not wish to delay your order and will inform the customer within 48 hours.
Shipment and Delivery
We are committed to provide an effortless and swift service to You and to achieve that we offer completely free delivery to all of our customers within the United Kingdom. We endeavour to dispatch all orders immediately or within 24 hours to ensure quick and prompt delivery. However, occasionally due to unforeseen circumstances it may take up to 72 hours.
Our shipping timing for order delivery within UK is 3-5 working days from the order processing date. For International Customers the delivery time is between 10 to 14 working days. In case if the product is on pre-book, we mention the order processing date at the product page. In case if there is a delay in launch, the new order processing date is communicated via email
The delivery time for stitched articles is subjective and is clearly mention at the checkout page and order invoice. Also, there can be unexpected delivery delays due to customs clearance. The delay can go up to 14-24 working days.
Necessary care shall be taken to convey the product to the person and address specified in the order form.However, the company will not be liable for any damages, claims or compensations.
*We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Your data stored with us
In order to process Your registration and order we may need the following information:
- Your Name and/or company name and address.
- Contact information including email address to send order and dispatch information, and any other newsletter that You may have requested
- Demographic information such as postcode, preferences and interests to deliver the goods
- Other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies section.
Please note, we do not store Your credit card details.
You agree fully to indemnify defend and hold us BegumSaab.com and our officers directors employees agents and suppliers harmless immediately on demand against all claims liability damages losses cost and expenses including reasonable legal fees arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use on this website or the use by any other person accessing the website using your shopping account and/or your personal information.
Changes to the Agreements
Occasionally we may, in our discretion, make changes to the Service and Agreements. When we make changes to the Agreements that we consider material, we’ll notify You. By continuing to use the Service after those changes are made, You are expressing and acknowledging Your acceptance of the changes.